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FAQ

How do I shop online?

To start shopping, click on the category that you would like to shop from or use the search to find an item. In each category there are sub categories with different items.

What happens when I place an order online?

If you provided a valid e-mail address during the purchase process, you will receive an e-mail message shortly after you make a purchase, confirming your online order, shipment method, and the total amount to be charged to your credit card. In the event that the product availability changes after the credit card has been charged, you will receive a refund in full for the unavailable product.

Has my order shipped?

You can check the status of your order by clicking the My Orders link. Once you are in the My Orders page you will see all your recent orders. If your order has been shipped, you will receive an email containing shipping information like the tracking number and shipping carrier.

What is the postage fee?

Postage fees will be charged according to the weight of the products.

Can I get an invoice?

The email you receive after payment confirmation is your invoice. We recommend that you print it out and keep a copy of this email in a safe place for your records. If you didn’t receive an order confirmation email, please fill our online contact us form and request invoice.

Do you have a catalogue?

Sorry, we do not have a catalog. All of our products can be viewed online.

I don't have a credit card, and cannot purchase online, how?

Call +603-5635 2232 / +6013-226 6777 and speak to our friendly customer service people, tell them the products that you wish to purchase, and fax in your bank slip to +603-5638 6927 for the payment confirmation.

Am I allowed to visit the shop to take a look at the real products before I purchase?

Yes, you can visit us at any of our Kakimotor outlets.

Can I pay by cheque?

Payment can be made by cheque. Kindly pay to Kakimotor Sdn. Bhd.

Kakimotor Sdn. Bhd. reserves the right to hold an order until the cheque is cleared.

Can I come to collect my ordered items personally?

Yes, please call +603-5635 2232 / +6013-226 6777 for an appointment before you come.

Why have I received different colour products from what I ordered?

In the event that an item is unavailable, Kakimotor Sdn. Bhd. reserves the right to make a replacement with any item of equivalent value.

Can I return the damaged or faulty products?

Products may get damaged or faulty on delivery journey. Items can only be returned if damaged or faulty on receipt, with presentation of sales receipt.

How long can I have my purchased items?

3 days to 14 days, depending on the items.

Why do the product’s colour looks different in a different computer?

Photography is for reference only and in different computer monitors, the colour settings may be different.

*Notes: All products shown in picture are for display purposes only!