Frequently Asked Questions (FAQ)

Ordering
How do I place an order?
There are a few simple steps to place an order. First, search for the items through the categories or search bar. Then simply click on the add to cart button and select proceed to checkout. Fill out your details for delivery. After you are done, you will be directed to the PayPal payment page.

Where do I get my tax invoice?
You will be receiving the tax invoice together with your order.

How can I cancel my order?
You can cancel or change your order before you have submitted your payment. Once the order is submitted, it goes straight to our warehouse for processing. If you wish to change or cancel your order after payment, please email us as soon as possible so that we can assist you with this. If the item has already been shipped, charges will apply for cancellation and changes.

Can I change my payment method?
We have a range of different payment options to choose from at checkout. Unfortunately, you can’t change your payment method after you have ordered your item. However if you email us as soon as possible, we can try to cancel the item for you so that you can place a new order.

How do I check my order status?
Once we have confirmed your payment, and your item is in transit, we will send you an email to your billing email address. Alternatively, tracking information can be found in your account order history.

 
Shipping
When will you ship out my order?
We endeavor to ship your order as soon as possible. After we have confirmed your payment, we strive to dispatch your order within three working days. Please allow for a delivery time of approximately four working days for it to arrive. There are no dispatches or deliveries during weekends or public holidays, but we will send a tracking number to your email as soon as we ship your item so you know that it’s safely in transit.

What courier system do you use?
We use Skynet and Transmark Freight (for orders over 4kg to East Malaysia).

Do you ship internationally?
Yes, we do. Please email to sales@kakimotor.com and we will quote you the shipping fees.


Products
I have something to ask about a product, who do I ask?
Please feel free to call our professional parts interpreter at +6016-210 8272. He will clarify all your product enquiries, including product installation and warranty claim. Alternatively, you may email to sales@kakimotor.com
 
Can I reserve or hold an item?
Our amazingly low prices means that items sell out fast. Due to the nature of being an online store, we’re unable to hold items or provide lay-by services so it's best to get in quick!


Warranty
How do I make a warranty claim?
Please call +6016-210 8272 and present the warranty card and proof of purchase (invoice/receipt) when requested.


Payment
What payment methods do you accept?
Currently, we are accepting PayPal, credit card and fund transfer (MAYBANK A/C 5123-1611-5186).

Can I pay by bank cheque?
Yes, you can. But please be aware that this payment take longer to clear and take approximately 3 to 5 days for processing.

What happens to my personal and billing information?
Rest assured, you are our number one priority in more ways than one. And we value and respect your identity and privacy. We do not disclose your information to any third parties or members.


Contact
How do I find you? What is your phone number?
Please contact our friendly sales team at +6012-697 7121 / +6016-210 8272. Alternatively, you may email to sales@kakimotor.com for any enquiries.